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Understand Your Rights and Our Obligations

Everything we publish here sets out how mae888 operates in relation to Malaysian law, your account rights, and the terms that govern how we handle your information and activity on this platform.

Jurisdiction-dependent accessAccount rights clearly statedData handling disclosedContact path for legal queriesPolicy updates communicated
mae888 Understand Your Rights and Our Obligations
LEGAL CONTACT PATHS

Reach Us for Any Policy or Account Query

Team online

Live Chat

Open live chat directly from your account dashboard. Our support team handles legal queries, account-access questions and policy clarifications through this channel.

Email Support

Send detailed legal or account-related queries to our support email. We aim to respond with a substantive reply rather than an automated acknowledgement.

Account Help Centre

Log in to your account, navigate to the Help section, and raise a ticket. Tickets are tracked so you can follow the status of a legal or data query.

ACCOUNT INTEGRITY

How We Protect Data, Cookies and Account Security

Data Retention

We retain your account data for as long as your account remains active and for any period required under applicable local law. You may request a summary of retained data through live chat or email.

Cookie Use

Cookies on mae888 track session activity and payment state — for example, keeping your Touch 'n Go eWallet or Boost deposit flow intact if you briefly leave the page. You can manage cookie preferences in your browser settings.

Account Security

Every login triggers an OTP sent to your registered mobile number. Linked wallets — including GrabPay and DuitNow — are verified during the first withdrawal to confirm ownership before funds are released.

Requesting Changes

To update your registered contact, linked e-wallet or personal details, raise a request via the Account Help Centre. Identity verification is required before any change takes effect.

Common Questions About Our Terms and Your Rights

The questions below cover what Malaysian account holders most often ask us about rights, data, access conditions and how to raise a formal concern. If your question is not here, the Account Help Centre is the right place to start.

Yes. Access depends on local law and is available only where local law permits. We recommend checking the regulations that apply in your specific region before opening an account.

We store your registration details, account activity history, and payment records — including transactions made via Touch 'n Go eWallet, Boost, or FPX. You may request a data summary through live chat.

Raise a request through the Account Help Centre or email support. Identity verification is required first. We process correction requests in line with applicable local data obligations.

Inactive accounts are retained for the period required by applicable local law. If you want your account closed formally, contact support and we will walk you through the account-closure process.

Yes. Submit a dispute ticket through the Account Help Centre with your transaction reference. Our team reviews account ledger records and will respond with a written outcome, not just a generic reply.

We notify you via your registered contact number and update the effective date on this page. Continuing to use your account after notification constitutes acceptance of the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.