Reference

How mae888 Collects, Uses and Protects Your Personal Data

When you open an account with mae888, you share personal details with us — and we take that responsibility seriously.

Account data kept securePayment details protectedYour rights, clearly statedLocal payment context: Touch 'n Go eWallet, Boost, GrabPayContact path always available
Explore the Lobby Read FAQ
mae888 How mae888 Collects, Uses and Protects Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to request a copy of the data we hold, ask us to correct inaccurate details or withdraw consent for optional data processing, the channels below connect you directly to our account care team. Our team handles privacy requests alongside general account queries, so state clearly in your message that it is a data or privacy matter so we can route it correctly.

Team online

Live Chat

Start a live chat session from any page within your logged-in account. State your privacy request in the opening message so it reaches the right team member.

Email Support

Send your privacy request to our support email address, which is displayed inside your account settings page. Include your registered contact number for faster identity confirmation.

Account Settings Path

Some data corrections — like your registered phone number or email address — can be updated directly inside Account Settings without contacting support at all.

HOW WE HANDLE DATA

Data Handling, Cookies, Security and Retention at mae888

We handle your information across four key areas: what cookies do on our platform, how your account credentials are secured, how long we keep your data and how you can request changes. Each area has a clear process — nothing is vague or open-ended. Players in Kuala Lumpur and elsewhere in Malaysia interact with mae888 under the same data handling standards, and access to this policy depends on what local law in your region permits.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which sections of the platform you visit most. You can adjust cookie preferences via your browser settings at any time.

Account Security

Your password is hashed and never stored in plain text. Each login triggers a one-time OTP sent to your registered number, adding a second layer before your account wallet is accessible.

Data Retention

We retain your account and transaction records for as long as your account is active and for a period after closure as required by applicable regulations. Payment logs from Boost or GrabPay transactions are part of this record.

Requesting Changes or Deletion

Submit a formal data request via live chat or email. We verify your identity first, then confirm receipt within a reasonable timeframe and act on the request as permitted under applicable law.

Frequently Asked Questions About Our Privacy Policy

These are the questions we hear most often from members who want to understand how their data is managed. Each answer reflects how mae888 actually operates — no vague gestures, just the real process.

We collect your name, email address, contact number and date of birth at registration. Once you transact, we also hold payment references linked to your Touch 'n Go eWallet, Boost or GrabPay activity.

We share data only with payment processors — like those handling your DuitNow or FPX transfers — and only the minimum detail needed to complete that transaction. We do not sell data to advertisers.

Start a live chat from your logged-in account or send a request to our support email found inside Account Settings. Confirm it is a data access request; we verify your identity before sharing any details.

Yes. Submit a deletion request through live chat or support email. We process it in line with applicable regulations — some transaction records may be retained for the legally required period before full deletion.

Passwords are hashed on our servers and never stored in a readable format. Every login also requires an OTP sent to your registered mobile number, so your account wallet stays protected even if your password is compromised.

This policy applies to you where local law permits. Your use of mae888 and the data rights available to you are subject to the laws of your jurisdiction. Check with local legal advice if you need specific guidance.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoAbout UsLiveLive Roulette

Related pages

mae888 Malaysia mae888 Glossary About Us mae888 Deposits & Withdrawals Hibiscus Gold Slots